Shipping policy

We ship from Wenzhou, Zhejiang, China. If shipping to your country is not available at checkout, contact us on WhatsApp (+86 13185867799) or by email (sales@wzruiheng.com) and we will quote shipping for you.

Processing time

Orders are packed and shipped within 7 business days after payment is confirmed (Monday to Saturday, excluding Chinese public holidays). If an item needs more time, we will contact you before shipping.

Shipping methods and delivery time

We ship by international express couriers (such as FedEx, UPS or DHL) or by our freight partners. Delivery usually takes about 7-12 business days after dispatch, depending on the destination and customs clearance. These are estimates, not guarantees.

Shipping cost

Shipping costs are calculated at checkout based on the destination and the total weight of your order. All items in one order are packed and shipped together, so adding hoses or repair kits to a pump order usually adds little or nothing to the shipping cost. Remote delivery areas may incur an extra fee; we will contact you before shipping if this applies.

Heavy items

Express shipping for heavy items such as cab tilt cylinders can be costly. If you are ordering several heavy items or would like a different shipping option, contact us and we will suggest the most economical way to ship (for example, sea freight).

Tracking

Once your order ships, you will receive an email with the tracking number.

⚠️ IMPORTANT: Customs Clearance & Tax Deductibility Notice ⚠️

Note: The IOSS channel is available only for the EU. The UK, Switzerland, Norway, Australia, Singapore, Malaysia, the US and all other non-EU regions do not support IOSS, and no IOSS shipping option is available for them.
Tax number reference: In the EU, UK, Switzerland and Norway the number is called VAT; in Singapore GST, Malaysia SST, Australia ABN (GST), and the US EIN, among others. In this notice these are referred to as the "valid local tax registration number".

1. IOSS channel: IOSS applies only to EU retail parcels with a declared value of €150 or less. EU orders without a tax registration number and with a value of €150 or less are shipped via the IOSS channel by default. Under this mode, no import VAT document is issued in the buyer's tax registration number, so ⚠️ the buyer cannot use IOSS clearance records to deduct input tax, and this channel is not recommended for EU business buyers!

2. DDP (taxes paid by the carrier): Under this mode, the logistics provider declares and advances import taxes under its own tax number, and the tax payment document is issued to the logistics provider. ⚠️ We cannot provide the buyer with an import tax document in the buyer's tax registration number, and this import tax cannot be deducted by the buyer! This channel is available for both EU and non-EU destinations. EU orders without a tax registration number and with a value above €150, and all non-EU orders, are shipped via the DDP channel by default.

3. Business customers with a valid local tax registration number who need a deductible tax document must choose DAP. Please enter your tax registration number in the optional tax number box on the cart page before you check out, and check its validity and correctness carefully before placing your order.
⚠️⚠️ Important: if the tax registration number you enter is incorrectly formatted, invalid or fails verification, we will be unable to arrange local reverse-charge or self-clearance declaration under DAP. Your order will automatically be shipped via carrier-paid DDP, the tax paid will still be non-deductible, and any resulting tax loss or customs delay will be borne by the buyer!

4. DAP terms: After the goods arrive at the destination, the buyer completes customs clearance. Local tax rules apply (for example, reverse-charge or deferred-payment schemes in the EU, the UK and some other regions), and with a valid and compliant tax registration number, whether import tax can be deducted is subject to the local tax law of the destination country.

If a parcel is refused or abandoned at customs, the shipping costs are not refundable.

Address accuracy

Please make sure your shipping address and phone number are complete and correct. We are not responsible for delays or losses caused by an incorrect address.

Lost or damaged parcels

If your parcel arrives damaged or has not arrived within the expected time, contact us at sales@wzruiheng.com and we will work with the carrier to resolve it.

Packaging note

Hydraulic pumps and cylinders are shipped drained of oil and sealed for safe transport.