Refund policy
We want you to be satisfied with your order. Please read the terms below before requesting a return.
14-day cooling-off period (consumers in the EU, EEA and UK)
If you are a consumer in the EU, EEA or UK, you have a legal right to cancel your order within 14 days after delivery, without giving any reason. To cancel, email sales@wzruiheng.com or message us on WhatsApp (+86 13185867799) and tell us your order number. Please send the part back within 14 days after you tell us. You pay the cost of returning the part to us (return shipping is not refunded). We will refund the price of the part and the standard delivery charge you paid when ordering within 14 days after we receive the part, or after you show proof that you have sent it back. You may unpack and inspect the part, but please do not install or use it. We may reduce the refund if the part has lost value because it was handled more than needed to check it.
Returns in other countries
If you are outside the EU, EEA and UK, you may request a return within 14 days after delivery. The part must be unused, not installed, and in its complete original packaging with all parts included. The buyer pays the return shipping, and the original shipping charge you paid when ordering is not refunded. Where the consumer protection laws of your country give you additional rights, we will honour them.
Business and wholesale orders
The cooling-off period above is for consumers only. For business buyers (workshops, fleets, parts dealers) and orders placed on a quotation, returns are accepted only for defective parts, wrong parts or transit damage.
How to start a return
Email sales@wzruiheng.com or message us on WhatsApp (+86 13185867799) with your order number and the item(s) you want to return. For a defective or wrong part, please also tell us the reason and send photos of the item and packaging. We will reply within 1-2 business days with the return address and instructions. Please contact us before sending anything back.
Defective, damaged or wrong items
Please inspect your order when it arrives. If an item is defective, damaged in transit, or we shipped the wrong part, contact us within 7 days of delivery with photos. We will send a replacement or refund it, and we cover the return shipping.
Items we cannot accept for return
- Parts that have been modified or damaged by improper installation
- Custom-made or specially ordered items
Warranty
Our parts are covered by a 12-month warranty against defects in materials and workmanship from the date of delivery. The warranty does not cover normal wear, improper installation, accidents, misuse, human-caused (man-made) damage, or use with incorrect hydraulic oil. To make a warranty claim, contact us with your order number, photos or video of the problem, and the truck model. This warranty is in addition to your rights under the consumer laws of your country. For customers in Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Refunds
Refunds are issued to the original payment method. For cooling-off cancellations, see the timing above. For other approved returns, we refund within 5-10 business days after we receive and inspect the returned item.
Cancellations
Orders can be cancelled free of charge before they are shipped. After shipping, the 14-day cooling-off period above applies to consumers in the EU, EEA and UK; for other countries the order is handled as a return.
Questions
Contact us at sales@wzruiheng.com or WhatsApp +86 13185867799.